Customer Loyalty - Shukran Rewards 2.0
- Particulars
Laravel, GoLang, jQuery, MySQL, Algolia, Redis, Python, Docker, PHPUnit, Jenkins, SonarQube, Swagger, ElasticSearch, LogStash, Kibana, Grafana, FileBeats, REST, SOAP.
- Team Size
4
- Role/Responsibility
Team Lead, Technical Architect, Senior Developer
- Duration
-
Sep, 2019 -
Jul, 2021
( 1 Year, 10 Months )
- Description
- • Led the SSO project for providing a smooth experience of customer on-boarding. (e-com + Loyalty).
• Integrated Grafana with Elastic Stack (ElasticSearch, Logstash. Beats & Kibana) to monitor the Services, API response time.
• Introduced the concepts of user segments which helped business for targeted campaigns.
• Led the migration project of Siebel CRM System (SOAP) to Oracle Loyalty Cloud [OLC] (REST)
• Led the Movement to Cloud for Loyalty Squad.
• Led the Gift Card Project.
- Special Notes
-
• Registration was increased significantly in our loyalty program after the launch of SSO project.
• Targeted campaigns helped in increased traffic to e-Comm sites.
• Created dashboards for monitoring third party integrations and error trends, also introduced alerting rules which made sure the system is performant.
Product life-cycle management – Content Central 2.0
- Particulars
Laravel, Lumen, VueJS, MongoDB, ElasticSearch, Redis, MySQL, Python, Docker, PHPUnit, Jenkins, SonarQube, Swagger, Shell-Script.
- Team Size
10
- Role/Responsibility
Team Lead, Technical Architect, Senior Developer
- Duration
-
Apr, 2017 -
Jul, 2021
( 4 Years, 2 Months )
- Description
- • Introduced a micro-services oriented architecture that increased scalability and uptime while decreasing the time for new vendor integration and introduction of new technologies.
• Decoupled a monolith into 15 customer-facing applications that are powered by a micro- services-oriented backend increasing uptime from ~70% to 99.9%.
• Integrated PLM & Marketplaces with CC, which helped the business to use the same system for different workflows.
- Special Notes
-
• Decreased the time of getting a product from studio to live on our platforms from ~14 days to 2-4 days.
• Increased the productivity of the content production teams by ~20%.
• Created Cloud Image services, which resizes the images on the fly. This contributed to around 100k $ save for the company and also decreased the time taken for a product to go live.